QSS respects the right of clients to privacy of their personal information. To protect your privacy QSS follows the 10 principles described by the Privacy Legislation. These principles set the guidelines for us to handle your personal information
What is Personal Information?
Personal information is that information which identifies a person. It can include your name address, gender, age financial details education, personal circumstances such as housing arrangements, health conditions and or your employment history.
Collection of Personal Information
QSS only collects the information which is necessary to provide you with a service. It is your responsibility to provide us with the correct and necessary information to enable us to provide you with the best possible service.
Your consent will be requested before your information is used for any other purpose such as surveys or research purposes.

Your Right to Privacy

You have a right :

• to be fully informed about the type of information being held about you and how it is treated.
• to assurance that personal information held about you will be protected from loss and misuse
• be advised about what happens to personal information ( why it is being collected who will see it, where it will be stored and who will have access to it).
• of  access to your personal information in most circumstances. Please ask a staff person for more information about applying for access to your personal information and the circumstances under which access may be denied.
• to make changes to your personal if information if you believe it is not accurate or up to date.
• you have a right to the option of transacting seeking help from  QSS without identifying yourself. ( You must be aware that without full information about you we may not be able to provide you with the best possible service)

What should I do if there is a breach of Privacy?

Other Contacts:
Victorian Privacy Commissioner                      
Level 11, 10-16 Queen                              
Street Melbourne 3000                              
Phone: 8619 8719 or 1300 666 444

Health Service Commissioner 30th Floor,
570 Bourke Street Melbourne 3000
Phone: 8601 5200 or 1800 136 066

Both Commissioners can investigate your complaint in relation to privacy practice and are able to serve compliance notices inclusive of penalties units if a breach of privacy has occurred.

You may also choose to seek assistance from the Homelessness Advocacy Service if preferred which can be contacted on 1800 066 256.