Client Rights Statement

If you are seeking or receiving a service from QSS you will have the right to:

• Make your own choices about your life and future.
• Respect and dignity, including respect for your culture and to be free from discrimination.
• Privacy and to have services provided in a confidential manner.
• Feel safe and free from physical, sexual, emotional and/or verbal abuse.
• Assistance during a crisis and support to find and maintain suitable long term options to your situation.
• Assistance, where QSS is unable to support you, to access other services.
• Make informed decisions about services and support provided to you.
• Participation in decision making about the services provided to you, including making suggestions on how QSS can make improvements to its services.
• Make a complaint and appeal a decision if you feel you have been treated unfairly.
• Have an advocate of your choice involved in the provision of services to you.

In addition, Quantum Support Services acknowledges the right of all children to feel safe and for their developmental needs to be met.

Client Responsibilities Statement

Clients of QSS will be responsible for:

• Respecting the privacy of others.
• Treating others with dignity.
• Undertaking agreed tasks.
• Respecting the rights of others to feel safe.
• Respecting the cultural backgrounds of others.
• Providing correct and necessary information to the best of your ability.

Quantum Support Services also acknowledges the Office of Housing Consumer Charter, the Charter for Children in Out-of-Home Care, and the Home and Community Care Statement of Rights and Responsibilities.